As the dinner rush ended, a Peace love Dallas Cowboys shirt large middle-aged woman stomped into the restaurant. I tried to greet her but she went right to the cash register, ignoring me until I met her there. Ok, I thought, she knows what she wants at least. I could easily fill the order and then help my co-worker with clean-up. With my customer service voice, I asked her what I could do for her. Probably should’ve mentioned that when you ordered it before. I offered to exchange that soup for a different one. She agreed with a pout of annoyance. With that, I pull out the giant information binder on our soups so I could make sure whatever we had would be safe to eat. Nothing I said got through to her.
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She was red in the Peace love Dallas Cowboys shirt face, shrieking away. The way she repeated “can’t have salt” and “you’re cheating me” almost sounded like some demonic beast. I did my best to keep her anger on me so my co-worker could successfully assist the two customers. One of them was a regular who usually took his order to go but decided to eat in the restaurant, closely watching everything. I later learned he chose to stay because he was legitimately concerned this woman would attack me. When the woman demanded I get my boss, I was almost too happy to comply. My boss wasn’t on shift so I had to grab my phone. The problem was my boss had the bad habit of never checking her phone. I called three times with no response. After leaving a voice mail explaining everything, I tried to relay this to the woman.